Refund and Returns Policy

1. Eligibility for Returns

We accept returns under these conditions:
✔ Damaged/Defective Items: Report within 48 hours of delivery with photos/video evidence
✔ Wrong Item Shipped: Notify us within 24 hours of delivery
✖ Non-Returnable Items:

• Custom-made furniture (wardrobes, TV units, etc.)

• Products altered/assembled after delivery

• Clearance sale items marked “Final Sale”

2. Return Process

Step 1: Contact our support team within the specified timeframe:
📧 returns@guptainterior.com
📞 +91 9804491196 (10AM-6PM, Mon-Sat)

Step 2: Provide:

• Order number

• Photos/video of the issue

• Original packaging (if possible)

Step 3: We will:

• Respond within 48 hours

• Arrange free pickup for eligible returns

3. Refund Options

🔸 Full Refund: To original payment method (processed in 7-10 business days)
🔸 Replacement: Priority shipping for identical product
🔸 Store Credit: Get 10% extra value (e.g., ₹11,000 credit for ₹10,000 return)

4. Condition Requirements

For returns to be accepted:
✓ Product must be unused/unassembled
✓ Original packaging and tags intact
✓ No signs of misuse or customer-induced damage

5. Warranty Claims

Our 5-year warranty covers:

• Manufacturing defects

• Structural issues

• Material flaws
  Process: Email warranty@guptainterior.com with photos and purchase proof

6. Refund Timeline

7. Special Cases

• Festive Season Orders: Extended return window (15 days instead of 7)

• Bulk Orders: Custom policies apply (contact before ordering)

Need Help?
📞 +91 9804491196 (10AM-6PM, Mon-Sat)
📧 support@guptainterior.com
🏢 Ground Floor, Ward No-7, 335, Chowmatha, Badu Road, Madhyamgram, Kolkata – 700129