1. Delivery Areas
We currently provide shipping services to:
✔ Primary Zone: Kolkata and surrounding areas (within 50 km of Madhyamgram) – Free Delivery on orders above ₹10,000
✔ Extended Zones: Other parts of West Bengal – Shipping charges apply based on distance
Note: For delivery inquiries beyond our service areas, please contact us at [support@guptainterior.com]
2. Processing & Shipping Time
-
Ready-to-Ship Items: Dispatched within 3-5 business days after order confirmation
-
Custom Furniture: Requires 15-25 business days for production before dispatch
-
Delivery Timeline:
-
Kolkata & nearby: 3-7 business days after dispatch
-
Other West Bengal areas: 7-14 business days after dispatch
-
3. Shipping Charges
| Order Value | Kolkata & Nearby (50km) | West Bengal (Beyond 50km) |
|---|---|---|
| Below ₹10,000 | ₹500 | Calculated at checkout |
| Above ₹10,000 | FREE | ₹800 + ₹50/km beyond 50km |
4. Order Tracking
You will receive:
-
Order Confirmation via email/SMS immediately after purchase
-
Dispatch Notification with tracking number
-
Delivery Updates from our logistics partner
Track your order anytime at [www.guptainterior.com/track-order]
5. Delivery Process
✔ Pre-Delivery Call: Our team will contact you 24 hours before delivery
✔ Inspection: Please examine products upon delivery
✔ Damage Claims: Must be reported within 24 hours with photos of product + packaging
6. Installation Services
-
Basic Assembly: Free for standard products
-
Premium Installation: Available for complex setups (₹1,000 onwards)
7. Important Notes
-
We cannot deliver to P.O. boxes
-
Someone aged 18+ must be present to accept delivery
-
Delivery delays may occur due to:
• Weather conditions
• Logistics disruptions
• Pandemic restrictions
8. International Shipping
Currently not available. For inquiries, email [export@guptainterior.com]
Need Help?
📞 +91 9804491196 (10AM-6PM, Mon-Sat)
📧 support@guptainterior.com